Free EU mainland shipping over €100 - Free return shipping
How long does it take to ship my order?
Kindly note:
Due to an automatic ordering system, order amendments or cancellations are not possible after placing your order online. Visit our FAQ for more information.
Shipping costs:
Free EU mainland shipping for orders above €100. The shipping cost for orders below €100 depends on the destination.
Free shipping over €100 does NOT apply to island or non-EU destination, e.g., Croatian, and Greek island destinations, Cyprus, Malta the United Kingdom, Switzerland, Norway, Iceland, Channel Islands, and any territory outside EU customs zone. Please choose the applicable shipping rate offered to your destination at check-out.
International and island shipping:
For shipping to island or non-EU export destinations please choose the suitable shipping option during check-out. If an incorrect shipping option is chosen, your order will remain on hold and may cause a delay in shipment. If the incorrect shipping option has been chosen, we will contact you before sending the order as we may need to request additional shipping charges for delivery by our parcel service providers
Important - If you order from outside the EU customs zone:
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. Local tax and import handling fees will be charged to you by the courier service when ordering to a country outside of the EU customs zone. Issara is not responsible for these charges. These fees are paid to your local carrier or government and are not collected by Issara, and thus cannot be refunded. Please contact your local tax authorities for questions regarding import taxes. These charges are not refundable when returning items. Customs processing may take extra time to have your order delivered. We do not offer duty free shopping so you will be unable to reclaim any VAT from your purchase.
Please keep in mind that Issara does not cover the cost of return shipping.
No Tax-free purchases or VAT refunds
Please note that Issara does not offer tax-free purchases or VAT refunds. The retail prices on Issara EU will remain the same independent of the VAT percentage of the destination country. This includes export countries, such as Norway, Switzerland, and other non-EU destinations.
UK deliveries:
We do offer shipping to consumers in the UK via DPD. Please be aware that transit time can largely vary depending on local circumstances. There is an additional charge for shipping to UK islands.
Estimated transit time in business days:
Please note that the transit time is an estimation, local variations may occur. Unfortunately, we are unable to speed up the transit time. Transit time does not include any potential customs hold when ordering to non-EU destinations.
Europe
| Country | Shipping Carrier | ETA |
|---|---|---|
| Andorra | DHL/UPS | 2-3 days |
| Austria | UPS/DPD | 2-3 days |
| Belgium | DPD | 1 day |
| Bulgaria | DPD | 3-5 days |
| Croatia | DPD/DHL | 3-4 days |
| Cyprus | DHL/UPS | 2-3 days |
| Czech Republic | DPD | 2-3 days |
| Denmark | DPD | 2-3 days |
| Estonia | DPD | 3-5 days |
| Faroe Islands | DHL/UPS | 3-10 days |
| Finland | DPD | 3-4 days |
| France | DPD | 2-3 days |
| Germany | DPD | 1-2 days |
| Gibraltar | DHL/UPS | 2-3 days |
| Greece | DPD/DHL | 3-5 days |
| Hungary | DPD | 3-4 days |
| Iceland | DPD | 3-5 days |
| Ireland | DPD | 3-4 days |
| Italy | DPD | 2-3 days |
| Malta | DHL/UPS | 2-3 days |
| Netherland | DPD | 1 day |
| Norway | DPD/UPS | 3-4 days |
| Latvia | DPD | 3-4 days |
| Lithuania | DPD | 3-4 days |
| Luxemburg | DPD | 1 day |
| Poland | DPD | 3-4 days |
| Portugal | DPD | 3-4 days |
| Romania | DPD | 3-5 days |
| Serbia | DHL/UPS | 3-10 days |
| Slovakia | DPD | 3-4 days |
| Slovenia | DPD | 3-4 days |
| Spain | DPD | 3-5 days |
| Sweden | DPD | 3-4 days |
| Switzerland | DPD | 3-5 days |
| Turkey | DHL/UPS | 3-10 days |
| VaticanCity | DHL/UPS | 2-3 days |
Africa
| Country | Shipping Carrier | ETA |
|---|---|---|
| Algeria | DHL/UPS | 3-10 Days |
| Cape Verde | DHL/UPS | 3-10 Days |
| Egypt | DHL/UPS | 3-10 Days |
| Ghana | DHL/UPS | 3-10 Days |
| Mayotte | DHL/UPS | 3-10 Days |
| Morocco | DHL/UPS | 3-10 Days |
| South Africa | DHL/UPS | 3-10 Days |
| Tunisia | DHL/UPS | 3-10 Days |
Asia/Pacific
| Country | Shipping Carrier | ETA |
|---|---|---|
| Armenia | DHL/UPS | 3-10 Days |
| Australia | DHL/UPS | 3-6 Days |
| Azerbaijan | DHL/UPS | 3-10 Days |
| Fiji | DHL/UPS | 3-10 Days |
| Georgia | DHL/UPS | 3-10 Days |
| Hong Kong | DHL/UPS | 3-6 Days |
| India | DHL/UPS | 3-10 Days |
| Indonesia | DHL/UPS | 3-10 Days |
| Kazakhstan | DHL/UPS | 3-10 Days |
| Kuwait | DHL/UPS | 3-10 Days |
| Maldives | DHL/UPS | 3-10 Days |
| New Zealand | DHL/UPS | 3-6 Days |
| Philippines | DHL/UPS | 3-10 Days |
| Taiwan | DHL/UPS | 3-10 Days |
| Thailand | DHL/UPS | 3-10 Days |
| Uzbekistan | DHL/UPS | 3-10 Days |
| Vietnam | DHL/UPS | 3-10 Days |
Middle East
| Country | Shipping Carrier | ETA |
|---|---|---|
| Bahrain | DHL/UPS | 3-10 Days |
| Jordan | DHL/UPS | 3-10 Days |
| Lebanon | DHL/UPS | 3-10 Days |
| Oman | DHL/UPS | 3-10 Days |
| Qatar | DHL/UPS | 3-10 Days |
| Saudi Arabia | DHL/UPS | 3-10 Days |
| United Arab Emirates | DHL/UPS | 3-10 Days |
Island Destinations
| Country | Shipping Carrier | ETA |
|---|---|---|
| Caribbean Netherland | DHL/UPS | 3-10 Days |
| French Guiana | DHL/UPS | 3-10 Days |
| Guadeloupe | DHL/UPS | 3-10 Days |
| Martinique | DHL/UPS | 3-10 Days |
| New Caledonia | DHL/UPS | 3-10 Days |
| Réunion | DHL/UPS | 3-10 Days |
| St. Barthelemy | DHL/UPS | 3-10 Days |
If you are in a country that is not listed, please contact us for potential shipping options.
If you have any questions , please email us at contact@issara.store or call us at +32 495 600 222. Issara is open Monday-Friday, 10:00am – 6:00pm CET.
